Senior Impartner Admin, PRM

About the position

This position is needed to maintain, optimize, and scale extraordinary partner portal infrastructure for our rapidly growing Global Partnerships teams. The Partner Support team is essential for the success and scalability of our partner and indirect sales channels. We are the system heart of the organization, driving the platform configurations, integrations, and data hygiene that unlock new possibilities across Channel Sales, Alliances, and Partner Marketing. This Senior Impartner Platform Administrator will serve as the technical owner of our partner ecosystem tech stack. With a strong focus on advanced Impartner PRM configuration and robust Salesforce CRM integration, you will execute our technical roadmap to deliver frictionless user experiences for our global partners. This role is a perfect match for a technical platform administrator who thrives on deep system architecture, automated workflows, and high-impact \"Keep the Lights On\" (KTLO) system maintenance. The ideal candidate has a passion for building robust integrations, possesses an eye for system data integrity, and is constantly seeking ways to simplify complex admin configurations behind the scenes.

Responsibilities

  • Manage day-to-day technical operations of the Impartner PRM platform, including access controls, page layouts, content management, and localized portal branding.
  • Configure, monitor, and troubleshoot the critical data sync between Impartner and Salesforce.com, ensuring leads, accounts, and custom deal registration data flow accurately across both systems.
  • Develop code-free automated partner lifecycles utilizing Impartner’s Journey Builder, setting up milestone alerts, automated tier progressions, and customized onboarding tracks.
  • Architect and maintain partner competency programs, training modules, and certification pathways within the portal to keep our global partners enabled.
  • Oversee the mechanics of lead distribution algorithms, deal registration routing, and Market Development Funds (MDF) application/claim workflows.
  • Audit system logs, data health, and security rules. Ensure compliance with corporate data protection standards and platform updates across both Impartner and Salesforce environments.
  • Conduct technical vetting, build out testing protocols in sandbox environments, and execute error-free production deployments for new tool integrations or module releases.

Requirements

  • At least 5 years of direct experience administering an enterprise Partner Relationship Management tool, with a deep mastery of the Impartner PRM platform.
  • Certification: Impartner Certified Administrator
  • Must hold a current Salesforce Certified Administrator credential (Advanced Administrator or Platform App Builder is highly desired).
  • Active participation in/completion of Impartner’s technical training and product administrator alignment programs (such as Impartner Certified Administrator pathways).
  • A proven track record managing complex API syncs, mapping custom fields between PRMs and Salesforce, and resolving sync log exceptions.
  • Strong experience building advanced operational dashboards, custom reports, and auditing data integrity across integrated systems.
  • Demonstrated success managing project timelines, organizing technical backlogs, and translating GTM business logic into solid system configurations.

Nice-to-haves

  • Experience utilizing backlog and documentation tools like Jira and Confluence to manage configuration requests.
  • Basic understanding of HTML/CSS for portal layout styling or specialized workflow scripts is a plus.
  • Experience with Cloud Coach and Professional Services workflow is a plus.
  • Experience managing multi-currency, localized, or multi-lingual partner portals for a global channel ecosystem.

Benefits

  • competitive pay
  • generous time off
  • ample parental and wellness leave
  • healthcare
  • a retirement savings program
  • additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.
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