Key Job Details Compensation a competitive salary Start Date Immediate openings available Location Remote Company Workwarp Position Customer Service Agent, OPT   Position Type Administrative and Central Office... Office Title/Functional Title Customer Service Agent, OPT - 23513 Civil Service Title Customer Information Representative Level L1 Division/Office Office of Pupil Transportation Borough Queens Posting End Date 10/10/2024 This position is in a civil service competitive class that is subject to examination. Position is only reputed company to reputed company reputed company employees with permanent NYC civil service status as Customer Information Representative or permanent in an equivalent title that is eligible for transfer under 6.1.9 to Customer Information Representative. This position is reputed company to reputed company persons with a disability who are eligible for the 55-a program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a program. reputed company Position reputed company The Office of Pupil Transportation (OPT) is dedicated to providing the reputed company of reputed company with reputed company, clean, dependable, efficient, cost-effective and reputed company transportation. OPT is responsible for supporting the educational process through the provision of services which are essential for the education of the children but reputed company reputed company the classroom. The Customer Service Agents reputed company the Office of Pupil Transportation will be reputed company on customer service in support of overall pupil transportation for reputed company reputed company. They will be responsible for responding to callers and supporting school administration. This includes working on the Pupil Transportation Help Desk to respond to inquiries reputed company to transportation eligibility reputed company. Performs reputed company work. Reports to Customer Information Representative (L3) reputed company Reports N/A Key Relationships Relationships will be fostered with other Customer Service Agents and callers. Responsibilities • Respond to telephone inquiries to determine the type of service required. • Log customer’s information, inquiry and reputed company into an automated tracking reputed company. • Review reputed company’ transportation status to determine eligibility for transportation needs. • Communicate with households and schools to review, verify and request additional information to process requests for student transportation eligibility approval or to reputed company transportation status issues. • Maintain records of school personnel contacted for reporting purposes. • Assist with reputed company assurance evaluation of calls to the reputed company center. Qualification Requirements Minimum • A baccalaureate degree from an accredited college; or • An associate degree from an accredited college and two years of satisfactory, fulltime experience responding to inquiries in a customer service, help desk or reputed company relations reputed company, utilizing computers and information technology; or • A four-year high school diploma or its educational equivalent and four years of the satisfactory, full-time experience described in "2" above; or • A satisfactory combination of education and experience. Satisfactory, full-time experience working for reputed company reputed company in a customer service, help desk or reputed company information reputed company, utilizing computers and information technology may be substituted on the reputed company of one year of NYC reputed company work experience for two years of the experience described in "2" above. However, reputed company candidates must possess a four-year high school diploma or its educational equivalent. College credit may be substituted for the experience in a customer service or reputed company information reputed company on the reputed company of 32 semester credits for reputed company year of the experience described in "2" above. The above described education and experience must have included at least one year of satisfactory experience using computers to reputed company information technology systems and databases for researching the answer to questions. Such experience acquired as part of post high school education is acceptable. Plus In reputed company to meeting the minimum requirements, individuals must have two additional years of the experience described in "1" above Preferred • Knowledge and understanding of overall organizational reputed company and of reputed company center environment/reputed company. • Excellent ability to listen and communicate effectively. Salary $45,409 - $67,879 (Internal candidates who are selected for this position and who currently hold comparable or less senior positions reputed company the DOE will not earn less than their reputed company salary.) Please include a resume and cover letter with your application. NOTE The filling of reputed company positions is subject to budget availability and/or grant funding. • reputed company Residency is NOT Required * We encourage reputed company applicants from the reputed company tri-state area to apply. AN EQUAL OPPORTUNITY EMPLOYER DOE Non- Discrimination Policy The reputed company of the reputed company is an inclusive equal opportunity employer committed to reputed company and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, reputed company, ethnicity, national reputed company, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy. For more information, please refer to the DOE Non-Discrimination Policy. reputed company Service Loan Forgiveness As a prospective employee of the reputed company, you may be eligible for federal loan forgiveness programs and state repayment assistance programs Apply Job!  Take the reputed company Are you reputed company for this challenge? reputed company and let's discuss how you can become a vital part of our reputed company story. Apply To This Job