PAX Agent - Porter Airlines
Samsic is HIRING – PAX Agents - Porter Airlines - Part-Time
We are looking for PAX Agents who will provide direct support to the Account Manager. The successful candidate will be an energetic, positive, professional, and self-motivated individual providing exceptional operational support.
Shifts available:
Part-Time: 24 hours/week
Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada Inc. operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec.
At Vancouver International
Airport, we are committed to delivering safe, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of Canada’s largest airport.
Joining Samsic means becoming part of a dynamic, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do.
"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic: Leader des services aux entreprises en Europe et dans le monde
Samsic Assistance Canada offers competitive salary packages, an incredible work environment, and career advancement opportunities.
This position will be based at the address below:
4110-3880 Grant McConachie Wy, Richmond, BC V7B 1K2 (Vancouver International Airport | YVR)
For more information about our company, visit our websites at:
www.samsic.aero or www.samsic.com
Job Description
- Implement all security and safety instructions, as per internal and external (regulation, airlines) requirements
- Use the required PPE (appropriate to the operation).
- Inspect and verify passenger documentation.
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
- Manage passenger baggage processing, including handling and fee calculation, if applicable.
- Assist passengers as needed through arrival and check-in processes, including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers requiring wheelchair assistance.
- Direct passengers through Customs, Immigration, and Quarantine, as required.
- Make public address announcements as required.
- Comply with all federal, provincial, municipal, airport authority and carrier security requirements and Samsic SOPs and policies.
- Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
- Produce all required, work-related documentation.
- Report incidents and other events/findings in relation to security and safety.
- Ability to lift 50 lbs independently.
- Other duties as required.
- High School diploma or GED equivalent
- Passionate about customer service and must have relevant work experience
- Excellent communication skills (written and verbal)
- Additional languages desirable
- Commitment to continuous improvement
- Self-motivated and able to work independently
- Ability to follow processes and procedures and apply a flexible approach when required
- Must be able to type and learn airline-specific computer reservation/ticketing software
- Willingness to work in inclement weather
- Must successfully complete necessary training
- Able to work flexible work schedules, including evenings, weekends, and holidays
Pay: $19.80 per hour
Benefits
- Company events
- Extended health care
- On-site parking
- Paid time off
- Airport: 1 year (preferred)
- Customer service: 1 year (preferred)
- RAIC (Red Pass) (preferred)
