Job Description:

• Coordinate and oversee the scheduling of virtual appointments according to provider availability and patient preferences
• Coordinate patient flow and triage healthcare needs to prioritize appointments and visits
• Prioritize patients between sites and determine the appropriate level of care
• Collaborate with healthcare providers to optimize virtual care schedules and appointment prioritization
• Communicate patient-specific information and instructions to providers before booked virtual appointments
• Oversee accurate and current medical records, appointment details, and virtual-visit outcomes
• Generate and share virtual care reports with relevant stakeholders
• Ensure patients’ lab results are communicated according to relevant processes
• Follow processes for communicating critical lab results
• Collaborate with healthcare team members to ensure continuity of care during transitions between virtual and in-person services

Requirements:

• Bachelor's degree in nursing or equivalent work experience
• In good standing with governing College
• Competence in CTAS (Canadian Triage and Acuity Scale) in a fast-paced environment
• Adherence to the Emergency Nursing Scope and Standards of Canadian Practice (National Emergency Nurses Association, 2018)
• Experience in healthcare coordination, scheduling, and administration
• Current CTAS certification with +5 years’ experience
• Familiarity with electronic health record (EHR) systems
• Previous exposure to telemedicine or virtual care services
• Strong organizational and time-management skills
• Excellent communication skills for interacting with patients, healthcare providers, and administrative staff
• Familiarity with virtual care platforms and basic technical troubleshooting
• Knowledge of medical terminology and basic healthcare processes
• Ability to work independently and as part of a healthcare team
• Attention to detail and accuracy in maintaining patient records and documentation
• Empathy and compassion when dealing with patients’ health concerns and needs
• Understanding of healthcare compliance and patient privacy regulations
• Multiple provincial nursing licenses are an asset
• Excellent written, verbal, and documentation skills
• Ability to multitask
• Strong interpersonal skills
• Full flexibility Monday to Sunday, including day, evening, night, and weekend shifts

Benefits:

• Accessible care within rural regions and provincial health systems, at no cost to patients
• Collaborative, supportive network
• Learning and growth opportunities
• Growth and innovation opportunities
• Diversity and inclusion
• Reasonable accommodations for qualified individuals with disabilities
• Equal employment opportunity workplace