Summary of Work Performed

Provide friendly, attentive, and timely service to create an exceptional dining and bar experience for all guests. Lodgetender / Servers consistently execute all aspects of the MIKES B.E.S.T. / urbanLODGE program, including food and beverage service, guest engagement, and operational standards.

General Responsibilities

· Maintains a Guest focus while performing all duties

· Assumes 100% responsibility for the Guest experience

· Ensures guests have a positive and memorable MIKES B.E.S.T. Experience

· Greets all guests with enthusiasm and friendliness consistent with MIKES B.E.S.T. standards

· Prepare and serve beverages consistent with MR MIKES standard drink recipes

· Take food and beverage orders from guests and record them accurately

· Inputs all guest food and drink orders into the POS system accurately to ensure timely service and correct billing

· Identifies food and drink orders when ready and delivers them accurately and promptly

· Accepts guest payment, processes credit/debit transactions, and makes change in a timely manner consistent with MR MIKES standards

· Accurately completes end-of-shift cash out procedures according to MR MIKES standards

· Serves alcoholic beverages responsibly in accordance with company policies and Provincial regulations

· Maintains full knowledge of all MR MIKES menus, recipes, offerings, and promotions to confidently answer guest questions

· Presents menus, makes recommendations, and responds to guest inquiries in a friendly and professional manner

· Learns guest names and builds genuine relationships with returning guests

· Develops and maintains positive guest relationships to enhance loyalty and repeat visits

· Washes and sterilizes glassware and bar equipment as required

· Prepares drink garnishes and maintains bar setup in a clean, organized, and attractive manner

· Assists with restocking and replenishing bar, service, and dining room supplies

· Reports equipment issues, maintenance needs, and out-of-stock items to management promptly

· Completes assigned side duties during non-peak periods

· Maintains a safe, clean, organized, and fully stocked work area at all times

· Notifies the manager or leader on duty immediately if a guest is not fully satisfied, following MIKES B.E.S.T. Guest Recovery standards

· Maintains a professional appearance consistent with MR MIKES dress code

· Communicates effectively with all MR MIKES Team Members to support a positive and efficient work environment

· Reports to work as scheduled, prepared, in uniform, and ready to perform assigned duties

· Follows all checklists, policies, and standard operating procedures

· Works as part of a TEAM by assisting other team members as needed

· Attends team meetings and contributes ideas for continuous improvement

· Performs other duties as assigned by the Restaurant Leadership Team

Requirements

· Minimum age of 19 years

· Maintains a current Provincial Responsible Alcohol Service certification

· Ability to work flexible schedules, including evenings, weekends, and holidays

· Ability to stand, walk, bend, and move for extended periods

· Ability to lift and carry items up to 60 lbs, including trays of food and beverages

· Strong interpersonal and communication skills with an outgoing personality

· Ability to work independently and as part of a team

· Ability to follow direction and ask clarifying questions when needed

· Ability to work efficiently in a fast-paced restaurant environment

· May require a Criminal Record Check

Pay: From $17.85 per hour

Benefits:

• On-site parking

Ability to commute/relocate:

• Chilliwack, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• Restaurant: 1 year (required)
• Bartending: 1 year (required)

Language:

• English (required)

Licence/Certification:

• Serving It Right (required)

Location:

• Chilliwack, BC (preferred)

Work Location: In person