Information Coordinator

Are you an organized, technically minded professional who enjoys keeping clients, technical teams, and projects moving forward?. We?re looking for an IT Service Coordinator to join a growing managed IT and cybersecurity organization in a role that combines client service, technical coordination, vendor management, and service delivery. You?ll act as the connection between clients, technical staff, vendors, and leadership - coordinating tickets, projects, schedules, and service delivery while helping ensure SLAs and client expectations are met. The role also supports managed building technology services across commercial property portfolios, so you?ll have the opportunity to work across both traditional IT and operational technology environments. This is a great fit for someone with a technical support or IT background who wants to move further into service coordination, client management, and operations.? Work Type. Fully Onsite - 5 days a week in-office or visiting client sites; on-call and after hours support when required. Location: Toronto, ON. Work Type: This is a newly created position Requirements: ? What You?ll Do:. Service & Client Coordination. Manage service requests and tickets, ensuring timely and effective delivery. Coordinate service schedules between clients, technical staff, and vendors. Track SLAs, open issues, project milestones, and deliverables. Coordinate client onboarding, transitions, and infrastructure projects. Communicate service updates, priorities, and escalations to clients. Provide training and support to clients on service delivery tools and systems. Maintain strong relationships with clients, including senior and executive stakeholders Building Technology & Vendor Coordination: Coordinate IT and building technology services across multi-site commercial properties. Support operational technology (OT) service coordination. Coordinate third-party vendors, including onboarding, access requests, and vendor-performed work. Track service, project, and vendor activity across individual properties. Work with property management stakeholders on scheduling, escalations, and status updates Team & Leadership Support: Act as the day-to-day liaison between leadership and the technical team. Translate priorities into clear, actionable direction for technical staff. Identify and communicate risks, blockers, and service delivery issues to leadership. Track service metrics and provide reporting on SLA performance, trends, and areas for improvement. Help leadership identify opportunities to improve service quality and efficiency Documentation & Process Improvement: Maintain accurate documentation across tickets, projects, and processes using Hudu. Audit documentation quality and ensure information is kept current. Identify opportunities to improve service delivery processes and team efficiency. Participate in quality assurance and continuous improvement initiatives. Research tools and technologies that could improve service delivery

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