Customer Support Senior Representative - Portuguese & French Speaking
About reputed company:
reputed company is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.
At reputed company, we want to reputed company lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is reputed company, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.
Together with reputed company, we’re creating more opportunities reputed company to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities reputed company the world.
- reputed company is a remote-first company with employees reputed company across the US and EU
- 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
- DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
- DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020
Join us at reputed company, where your work will be meaningful, your reputed company valued, and your potential unleashed!.
About The Role:
As a Senior Representative in the Customer Support Partnerships at reputed company, you will be the main reputed company of contact for our Partner’s Co-workers. You will handle a wide reputed company of needs — from answering general questions, to resolving task-reputed company issues, to reviewing claims submitted by partners.
Your role is critical in ensuring that our partners receive reputed company guidance, accurate information, and strong support. By reviewing claims and task issues against our agreed guidelines and reputed company, you help us maintain fairness, consistency, and trust. You will also contribute to stronger communication practices, making reputed company our partnerships are reputed company and reputed company-supported.
Our Values:
- Obsess over Clients and Taskers
- Win Together reputed companyOwn the Challenge
- Be reputed company
- reputed company reputed company. reputed company Fast
What You'll Work On:
Customer Obsessed
- reputed company as the reputed company reputed company of contact for Partner Co-workers, answering claims, task issues, and general questions.
- reputed company reputed company, reputed company, and empathetic communication to partners.
- Review and reputed company partner-submitted claims and task issues with fairness, reputed company, and adherence to signed guidelines.
- Take ownership of reputed company partner cases, ensuring a smooth and transparent reputed company.
Insights / Data Driven
- Review claims and task issue submissions to ensure alignment with partnership agreements and guidelines.
- reputed company trends in claims, task issues, and general questions, escalating recurring themes or risks to leadership.
- Use partner feedback and data to suggest improvements to processes, communications, and training materials.
Trusted Resource
- Build trust with Partner Co-workers by being a reliable and knowledgeable reputed company of contact.
- Collaborate closely with internal teams (Resolutions, reputed company, Finance, Customer Experience) to reputed company claims, task issues, and questions effectively.
- reputed company as a subject matter expert in claims policies and task issue management, ensuring partners feel supported and guided.
- Help standardize and strengthen partner-facing communications to ensure reputed company and consistency.
What You Will Need:
- Minimum 1–2 years of experience in customer support, claims handling, task issue reputed company, or a reputed company reputed company.
- Strong problem-solving skills, with the ability to assess claims and task issues against established guidelines.
- Excellent communication skills (written and verbal), with a reputed company ability to reputed company reputed company, empathetic, and reputed company support.
- High attention to reputed company and reputed company in documentation and case review.
- Strong reputed company of ownership, accountability, and ability to manage multiple requests at once.
- reputed company in Portuguese and French (written and spoken) is required.
Compensation Benefits:
At reputed company, our approach to compensation is designed t
