Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

Hybrid Work Model:  In office 4 days, 1 day work from home

Location: 3 days in the office per week at Loblaw Head Office - 1 Presidents Choice Cir, Brampton, ON L6Y 5S5

1 day per week at Shoppers Drug Mart office - 243 Consumers Rd, North York, ON M2J 4W8

Loblaws is seeking highly motivated candidates for the Co-op, Customer Service – Finance role within our Enterprise Business Services team. This position will support and guide inquiries related to financial processes while contributing to the ongoing transformation of the customer service function. The successful candidate will play a key role in enhancing service delivery and supporting continuous improvement across the team.

Key Responsibilities

• Manage and maintain customer service records, including tracking issues and preparing status reports
• Analyze customer and accounts receivable issues to identify root causes and deliver effective solutions
• Support and educate customers to ensure effective management of their accounts receivable processes
• Identify process gaps and drive improvements to enhance efficiency, productivity, and standardization
• Collaborate with retail finance and operations to support store execution and identify training opportunities
• Build strong cross-functional relationships and support broader enterprise initiatives as required

Requirements and Skills

• Strong communication and interpersonal skills, with the ability to effectively engage stakeholders and build collaborative relationships
• Customer-centric mindset with proven ability to negotiate balanced outcomes for both the business and customers
• Excellent organizational, time management, and prioritization skills in a fast-paced environment
• Strong analytical and problem-solving capabilities, with the ability to manage time-sensitive tasks effectively
• Proficient in Microsoft Office (Excel, Word, Outlook, Teams); experience with SAP, HighRadius, and MicroStrategy is an asset
• Self-motivated and adaptable, able to work independently and within a team in a hybrid (4:1 in-office) environment

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche :

$35,100.00 - $65,700.00 / 35.100,00$ - 65.700,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

#EN

#SS #COMMU #ON