Call Centre Billing Representative

Call Centre Billing Representative

Build valuable experience within the insurance industry while supporting customers and internal stakeholders through efficient billing services. Work in a dynamic environment where communication, teamwork, and customer satisfaction are at the core of everyday activities.

What is in it for you:

  • Hourly salary of $19.56.
  • 5-month contract.
  • Full-time position, 37.5 hours per week with rotating shifts.
  • Monday to Friday between 8:00 am and 8:00 pm, and Saturday between 8:30 am and 4:30 pm, including evenings and weekends as scheduled.
  • Hybrid schedule requiring 3 days per week in the Markham office, subject to change.

Responsibilities:

  • Handle approximately 50 inbound calls per day related to billing inquiries.
  • Provide customer service to Licensed Insurance Advisors, Contact Centre staff, Insurance Branch staff, and customers.
  • Investigate and resolve billing discrepancies in collaboration with insurance partners and underwriters.
  • Act as a company ambassador while supporting inbound billing inquiries.
  • Communicate clearly, effectively, and empathetically with customers by phone and email to resolve issues.
  • Interpret and identify customer needs and respond appropriately and professionally.
  • Gather relevant information systematically to provide a seamless customer experience.
  • Take ownership of customer relationships through service and commitment to follow through on inquiries.

What you will need to succeed:

Required qualifications

  • 1 to 2 years of experience in a contact centre environment, preferably within the insurance or banking industry.
  • Professional telephone and email communication skills and etiquette.
  • Proficiency with word processing applications, Microsoft Excel, web-based programs, and Windows applications.

Required soft skills

  • Ability to multitask in a fast-paced environment.
  • Ability to adapt quickly to changing circumstances.
  • Strong communication and interpersonal skills with a clear and supportive approach.
  • Ability to analyze and resolve customer concerns through effective problem-solving.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

Pay: $19.56 per hour

Benefits:

  • Work from home

Application question(s):

  • Are you available to work rotating shifts within the Contact Centre operating hours (Monday to Friday, 8:00 am to 8:00 pm, and Saturday, 8:30 am to 4:30 pm)?
  • Are you able to work on-site at the Markham office 3 days per week (subject to change)?

Experience:

  • Contact centre experience (insurance or banking preferred): 1 year (required)

Work Location: Hybrid remote in Markham, ON

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