About the position

As an ADS Advisor, you are the first point of contact for apprentices, employers/sponsors, training providers and the general public with Alberta’s apprenticeship and industry training system. You will guide apprentices through the steps required to register for apprenticeship, including prospective apprentices from outside Alberta. This will involve advising on requirements to progress their apprenticeship including classroom instruction and examinations, on-the-job training, academic training and upgrading, sponsor-employee responsibilities, completion of competency portfolio and journeyperson certification. You will coach clients on how best to achieve certification in their trade. This is often unique and complex given multiple pathway options available to the client. Advisors must have a strong working knowledge of all application programs that a client could take, including Red Seal, Blue Seal, Qualification and Prior Learning Assessments. You will advise and assess clients’ needs and provide information on matters such as legislation, trade regulations and program policies. This position is responsible for a substantial portion of program processing and assessment, 1-800 client contact centre information service delivery, in-person client counter support and in office exam delivery. Your communication and computer skills are paramount as you will be administering apprentice files from start (assessing applications) to finish (processing hours for completions) and everything in between (processing life cycle client documents, reviewing classroom instruction and amending programs). The information and support provided to clients, stakeholders, and Alberta's industry made by this position has a direct impact on the quality and integrity of program delivery, cost of the service provided and overall program delivery success. Successful candidates must have well-developed organization and time management skills as well as excellent verbal communication skills, preferably in a contact centre or walk-in client service office environment. Candidates must also have the ability to retain and recall high volumes of information quickly in a client service environment.

Responsibilities

• Guide apprentices through the steps required to register for apprenticeship, including prospective apprentices from outside Alberta.
• Advise on requirements to progress their apprenticeship including classroom instruction and examinations, on-the-job training, academic training and upgrading, sponsor-employee responsibilities, completion of competency portfolio and journeyperson certification.
• Coach clients on how best to achieve certification in their trade.
• Advise and assess clients’ needs and provide information on matters such as legislation, trade regulations and program policies.
• Administer apprentice files from start (assessing applications) to finish (processing hours for completions) and everything in between (processing life cycle client documents, reviewing classroom instruction and amending programs).

Requirements

• A 2-year post-secondary Diploma in a related field such as Business or Education plus a minimum of three years of related administrative program delivery experience in a client service focused environment.
• Experience with the use of Microsoft Office products and skills in utilizing applicable software applications
• Ability to self-manage, be self-motivated, and work independently, given varied work schedules and work locations (hybrid and 12 offices, urban and rural)
• Effective communication and active listening skills, organizational and time management skills and independent problem-solving abilities
• Ability to retain and recall high volumes of information quickly
• Attention to detail to ensure data integrity for all records and consistency in information delivery

Nice-to-haves

• In person, contact centre, 1-800 client support, technical support and training
• Experience directly related to the apprenticeship education program
• Valid Commissioner for Oaths appointment

Benefits

• Public Service Pension Plan (PSPP)
• Alberta Public Service Benefit Information
• Professional learning and development
• Positive workplace culture and work-life balance
• Leadership and mentorship programs